Contact legendURN Customer Service
How can we help you?
Do you have a question about an urn, keepsake urn, cremation jewelry, pet urn, order, delivery, return, exchange or personalization? Our customer service team will be happy to help you personally. We take the time to review your question carefully, so you can make a well-informed choice.
You can use the contact form below or call us from Monday to Friday between 4:00 AM and 9:00 AM Eastern Time, which is 10:00 AM to 3:00 PM CET. We usually respond within one business day.
Contact form
Send us a message using the form below. The more clearly you describe your question, the faster we can help you.
Tip: If your question is about an order, please include your order number. If your question is about a product, please include the product name, item number or a link to the product page.
Contact legendURN Customer Service
Our customer service team is happy to provide personal advice. You can contact us with questions about urns, cremation jewelry, keepsake urns, pet urns, custom memorial items, engraving, delivery, returns, exchanges or an existing order. If your inquiry concerns a specific order or product, please include your order number or item number whenever possible.
Phone support
Monday to Friday
4:00 AM to 9:00 AM Eastern Time
10:00 AM to 3:00 PM CET
Tel: +1929 254 4506
You can also email us at:
[email protected]
You can also use the contact form at the top of this page.
What we can help with
- Questions about urns, keepsake urns, cremation jewelry and pet urns
- Advice about size, material and personalization
- Questions about orders, delivery, returns or exchanges
- Help with engraving, photos, symbols or custom requests
Office address
legendURN
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Returns and exchanges
Would you like to return or exchange an item? Please read our exchange and return instructions first and register your return according to the steps provided.
Please do not send an item back without registering the return first, as this may cause confusion or delay.
Personal advice
Are you unsure about the right size, material, engraving option or personalization? Please contact us. We will guide you step by step and help you choose an item that suits your situation.
Orders and delivery
If your question is about an order or delivery, please include your order number and the email address used when placing the order. This helps us find your order more quickly.
Product questions
If your question is about a specific product, please include the item number, product name or a link to the product page. This helps us check the correct details for that item.
Custom and personalization requests
If you are asking about engraving, a photo, a symbol or a custom memorial item, please describe your wishes as clearly as possible. You may also attach a file if the form allows it.
Frequently asked questions about contacting us
When will I receive a reply?
We usually respond within one business day. More complex questions, for example about custom memorial items or personalization, may take a little longer to review properly.
Can I receive advice by phone?
Yes, you can reach us by phone from Monday to Friday between 4:00 AM and 9:00 AM Eastern Time via +1929 254 4506.
Which details help you respond faster?
For order questions, your order number, name and email address are helpful. For product questions, please include the product name, item number, product link, desired size, material, color or personalization request.
Can I send a file or photo?
Yes, if the form allows file uploads, you can send a photo, sketch or example for personalization. This is especially helpful for custom requests, engravings or questions about a specific product.
How can I return or exchange an item?
If you would like to return or exchange an item, please read our exchange and return instructions first and register your return according to the steps provided. This helps us process your request correctly.
